Last Updated: August 27, 2026
At Jannat Mall, we want customers to receive the correct products in satisfactory condition. This Return & Refund Policy explains the circumstances in which a product may be eligible for return, replacement, exchange, or refund.
Because electronics and home appliances differ in size, usage, installation requirements, and manufacturer warranty terms, eligibility may vary depending on the product and circumstances.
Please review this policy before placing an order.
1. Return Eligibility
A product may be considered for return or replacement if:
- You received a product different from the one ordered.
- The product arrived physically damaged.
- An item or accessory included as part of the original package is missing.
- The product has a verified manufacturing defect upon receipt.
- The product materially differs from the specifications confirmed with your order.
Please contact Jannat Mall as soon as possible after discovering an issue.
Return approval is subject to inspection and verification.
2. Conditions for Returning a Product
Where applicable, a returned product should include:
- Original product packaging
- Manufacturer packaging and labels
- Included accessories
- Manuals and documentation
- Warranty card, where supplied
- Promotional or bundled items included with the purchase
- Original invoice or proof of purchase
The product should be returned in the condition in which it was received, except where reasonable handling was necessary to identify a defect or incorrect item.
Please do not dispose of the packaging until you have inspected your order.
3. Damaged Products
If your product appears damaged when delivered, please inspect it before installation or extensive use wherever reasonably possible.
Contact Jannat Mall promptly and provide:
- Your order number
- Product name and model
- Description of the damage
- Clear photographs or video showing the issue
- Photographs of the packaging where relevant
This information helps us assess whether the issue occurred before or during delivery.
Products damaged after delivery through misuse, improper handling, incorrect installation, accidents, voltage issues, or other customer-caused circumstances may not qualify for return.
4. Incorrect Products
If you receive a different model, capacity, colour, or product from the one confirmed in your order, please contact us before using or installing it.
Where the error is verified, Jannat Mall will review the appropriate replacement, exchange, or other available resolution.
5. Defective Electronics & Appliances
If an appliance appears to have a technical or manufacturing defect, contact us with details of the problem.
Depending on the product, brand, and nature of the fault, the matter may be handled through Jannat Mall, an authorized service centre, distributor, or manufacturer warranty process.
A technical inspection may be required before a product is classified as defective.
Manufacturer warranty conditions may apply separately from this Return & Refund Policy.
6. Installed Products
Certain appliances require installation before they can be properly tested, including air conditioners and some built-in appliances.
Once a product has been installed, return eligibility may be limited unless there is a verified defect, incorrect product, or another issue covered by this policy or applicable law.
Customers should verify the model, capacity, colour, dimensions, and visible condition before installation begins.
Where manufacturer-authorized installation is required for warranty coverage, customers should follow the applicable warranty instructions.
7. Change-of-Mind Returns
Returns requested simply because a customer changes their mind, no longer wants the product, ordered an unsuitable size or capacity, or prefers another model are subject to Jannat Mall’s approval.
Eligibility may depend on whether the product:
- Remains unused
- Has not been installed
- Has its original packaging intact
- Includes all supplied accessories and documentation
- Remains in resalable condition
Any applicable delivery, collection, or other charges will be communicated before an approved return is processed.
8. Products That May Not Be Returnable
Unless defective, damaged on arrival, incorrectly supplied, or otherwise required by applicable law, returns may be restricted for:
- Products that have been damaged through misuse
- Products modified or altered after delivery
- Products damaged through incorrect installation
- Products missing essential accessories or components
- Items returned without sufficient proof of purchase
- Products with removed, altered, or damaged serial numbers
- Products damaged by electrical or environmental conditions outside their specified operating requirements
- Items specifically identified as non-returnable before purchase
Additional restrictions may apply to certain personal-care or hygiene-related products once opened or used.
9. Return Inspection
Receiving a returned product does not automatically mean that a refund or replacement has been approved.
Returned items may be inspected to confirm:
- Product condition
- Reported defect or damage
- Model and serial number
- Included accessories
- Packaging condition
- Signs of installation, use, misuse, or modification
After inspection, we will communicate the available resolution.
10. Exchanges and Replacements
Where a return is approved, a replacement or exchange may be offered depending on the nature of the issue and product availability.
If the same product is unavailable, we may discuss an alternative product or another appropriate resolution with the customer.
Any price difference associated with a customer-requested exchange may need to be settled before the replacement is provided.
11. Refunds
Where a refund is approved, it will generally be issued using an appropriate available payment method.
Refund processing times may vary depending on the original payment method, bank, payment provider, and circumstances of the return.
Any deductions permitted under this policy will be communicated before the refund is finalized.
Jannat Mall will not intentionally withhold an approved refund beyond the time reasonably necessary to process it.
12. Delivery and Return Charges
Responsibility for delivery or return transportation charges depends on the reason for the return.
Where Jannat Mall has supplied an incorrect product or an eligible item has arrived damaged or defective, applicable arrangements will be reviewed with the customer.
For approved change-of-mind exchanges or returns, customers may be responsible for applicable delivery, collection, or transportation costs.
13. Order Cancellations
If you need to cancel an order, contact Jannat Mall as soon as possible.
An order may be easier to cancel before it has been processed or dispatched.
Once an order has been dispatched, cancellation may be treated as a return and may be subject to the relevant conditions of this policy.
Jannat Mall may also cancel an order where a product becomes unavailable, incorrect pricing has been displayed, payment cannot be verified, customer information is incomplete, or fraudulent activity is reasonably suspected.
14. Manufacturer Warranty
Many electronics and home appliances may include a manufacturer or distributor warranty.
Warranty duration, coverage, exclusions, service procedures, and authorized service locations are determined by the applicable warranty provider.
Customers should retain:
- Purchase invoice
- Warranty card
- Product serial number
- Relevant packaging or documentation where required
A manufacturer’s warranty does not automatically mean that every fault qualifies for a direct refund or replacement from Jannat Mall.
15. How to Request a Return
To request a return, replacement, or refund, contact Jannat Mall and provide:
- Your name and contact information
- Order or invoice number
- Product name and model number
- Reason for the request
- Photographs or video where the product is damaged, incorrect, or defective
- Any other information reasonably required to assess the request
Please wait for return instructions before sending or transporting a product.
16. Your Legal Rights
This policy is intended to provide clear procedures for returns and refunds and does not exclude any mandatory consumer rights available under applicable law.
Where this policy conflicts with a right that cannot legally be excluded, the applicable legal requirement will prevail.
17. Changes to This Policy
Jannat Mall may update this Return & Refund Policy as our products, services, delivery arrangements, or business procedures change.
The latest version will be published on this page together with an updated Last Updated date.
18. Contact Us
For questions about a return, replacement, cancellation, or refund, please contact us:
Jannat Mall
Website: jannat-mall.com
Email: jannatmall.online@gmail.com
Phone/WhatsApp: (+92) 123 4567890
When contacting us about an existing purchase, please include your order or invoice number and product model so we can assist you more efficiently.